DC Code [§ 1–309.10 (m)] establishes that “Each Commission shall monitor complaints of Commission area residents with respect to the delivery of District government services and file comments on same with the appropriate District government entity and the Council.” Hearing from many constituents about these two services, we decided to create a survey to gather neighborhood views. We weren’t just looking for complaints, however. We wanted any feedback our neighbors cared to provide.

Typically, the ANC would provide feedback from Commissioners and any community members who attend a meeting. Attendance oscillates between 50-75 people, and of that number maybe a half-dozen will speak on a given issue. So, to get feedback at scale, we ran an online questionnaire for four days, January 23-27, asking neighbors to rate DPW’s performance on both removing the snow after recent storms and on collecting leaves going back to late October.

Slightly more than 400 ANC 3/4 residents overall took the survey in the four days. Coverage was ANC-wide, but several SMDs were over-represented because of targeted email appeals to take the survey.